What does CIaO error code CIAO_25 — No GPS coordinates due to a refusal to locate or a technical problem — mean?

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No GPS coordinates due to a refusal to locate or a technical problem.

CIAO_25

Cause

The worker did not enable location services on the smartphone.

Content derived from www.socialsecurity.be.

Resolution steps

  1. Explain to the worker how to enable GPS on the smartphone.

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