What are the frequently asked questions about Check In and Out at Work?
CIAO Connect, compliance monitoring for Check In and Out at Work, gathers the frequently asked questions about CIaO here: what the system covers, who must register, how to register, and what happens with inspections and sanctions. The content is derived from www.socialsecurity.be.
What, when and who?
- What is CIaO and who is involved?
- What is the legal basis and when does it take effect?
- Do threshold amounts apply to CIaO registration?
- Can I use CIaO if no Declaration of Works is required for the work on immovable property?
- What happens when a contract is taken over?
- I work at a site where both cleaning activities and other work on immovable property, such as construction work, are carried out and are also covered by Article 30bis legislation. To whom does CIaO apply at such a 'mixed' site?
- What is the difference between Check IN and OUT at Work (CIaO) and CheckinatWork (CAW)?
- Is there a link between Check IN and OUT at Work and CheckinatWork?
- I carry out maintenance and cleaning activities. Do I still have to register with CheckinatWork?
- I carry out work on immovable property covered by Article 30bis legislation. Does CIaO apply?
- Who must report workers' attendance?
- Do team leaders and trainers also have to register?
- Do self-employed persons and their assistants have to register?
- Which activities are considered maintenance or cleaning activities involving immovable property?
- Which activities are NOT considered maintenance or cleaning activities involving immovable property?
- Do temporary workers, agency workers and workers made available to another company have to register through CIaO?
Registration methods
- Which registration methods are available?
- How and when does the cleaner register the start and end of the cleaning activities and the rest breaks?
- What information must be sent to the database?
- Must an employer provide a smartphone?
- Can the employer make the registrations for its staff?
- Is it mandatory to display the QR code at the workplace?
- Can the CheckinatWork (CAW) QR code be used to register in Check IN and OUT at Work (CIaO)?
- Must main contractors and subcontractors use the same means of registration?
- Who provides the means of registration for temporary workers, agency workers or workers made available to another company?
- Which company number must temporary workers, agency workers and workers made available to another company use in CIaO?
- Can several means of registration be used at one location?
- How can I enter multiple locations in CIaO?
- Where can I download the CIaO application?
- Must workers share their location through GPS?
- What is the emergency procedure in the event of system failures?
- How do I create a QR code for CIaO registrations?
Viewing and correcting registrations
- Which data can my organisation view and correct?
- How can I cancel a registration?
- How are comments on a registration resolved?
- An incorrect company number or Declaration of Works number was used. How do I request a change, and within what period?
- A worker forgot an IN or OUT registration. What should they do?
- Who must request a correction if a worker registered incorrectly?
- How do I export registrations?
- Are company numbers or national register numbers checked during registration?
Responsibilities
- What are the contractor's obligations?
- What are the subcontractor's obligations?
- What are the cleaner's obligations?
- What responsibilities does a contractor have if it only carries out construction work at a site where both construction and cleaning activities take place?
- Who is responsible for organising the attendance registrations of temporary workers, agency workers and workers made available to another company?
- Can a contractor impose a means of registration on a subcontractor?
- The contractor imposes a means of registration on the subcontractor, but it does not work. What should happen?
- The subcontractor refuses to use the means of registration despite the arrangements made. Who is responsible for missing registrations?
- Can the client impose a means of registration?
- What if the client does not agree to the use of a means of registration?
- The employer notices that a worker used an incorrect company number or Declaration of Works number for a registration. What must the employer do?
- Is the employer responsible if a worker forgets to register?
- A worker registers under the wrong declaration. Who is responsible?
- The worker does not register correctly, for example by registering IN twice, not registering OUT or not registering rest breaks.
- A worker refuses to use their private smartphone as a means of registration. Who is responsible if no attendance registrations are made?
- The registration system installed by the software company does not work. Who is responsible?
- External problems, such as an internet service provider outage or power failure, prevent the worker from registering. Who is responsible?
- The itsme identity application is unavailable, so the worker cannot register. Who is responsible?
- The CIaO online web service is unavailable. Who is responsible?
Sanctions
- How are infringements identified and penalised?
- What are the penalties for contractors, subcontractors and employers that fail to comply with the registration obligation?
- What are the penalties for natural persons carrying out maintenance or cleaning activities who fail to comply with the registration obligation?
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